Shipping Policy

ROSSO currently ships within Australia, as well as North America and Asia.

Shipping Rates

ROSSO currently offers complimentary Australia Post EXPRESS shipping on all orders within Australia. Orders from North America and Asia will incur a small shipping charge based on the packaged weight. The shipping charge can be viewed prior to checkout.

Order Processing

Orders are typically dispatched next business day, in busy periods this can be up to 3 business days.

Orders are processed Monday to Friday, excluding public holidays. Dispatch times are estimates only and may vary during peak periods or promotional activity.

Delivery

All orders within Australia, are shipped via Australia Post's Express Service. International Orders have the choice to choose standard and Express services.

Delivery times are estimates only and rely on the network status of Australia Post. ROSSO is not liable for any handling delays once your order has been dispatched.

Tracking

All orders include tracking numbers, which will be provided to you prior to handing over to the courier. Your tracking number will be automatically emailed once your order is packed. if you lose your tracking number please contact support.

Delivery Locations

We ship to residential and business addresses within Australia and internationally. Australian Customers can also choose to have their order sent to a PO Box.

International Shipping

Rosso offers international shipping for North America and Asia. For customers in America, all tariffs and taxes are included in your checkout price, and parcels are sent as DDP (Duty Delivery Paid) - meaning a smooth shipping process and no surprise bills.

Lost, Delayed, or Missing Parcels

We understand peace of mind is important when ordering. While we will not accept liability for lost orders, if your order is lost in transit we will send an additional, identical package at no extra cost to you.